Privacy Policy

VEXA CAR CARE ("VEXA", "we", "us" or "our") provides premium automotive detailing and protection services in Dibba Al-Fujairah, Fujairah, and across the UAE. This Privacy Policy explains what information we collect through this website, why we collect it, and the choices you have.

It applies to this website and to the enquiries, booking requests and newsletter sign-ups submitted through it. By using the website or sending us your details, you agree to the practices described here.

We only collect information that you choose to give us, plus limited technical information needed to operate the website securely.

Information you provide

• Name
• Email address
• Phone number
• Vehicle information, such as make, model and the condition or concerns you describe
• Booking information, such as the service or package requested, preferred date and time, and location or emirate
• Contact form information, including your message and any details you add to it
• Newsletter information, being the email address you submit to receive updates
• Any other information you voluntarily submit, for example photos, notes or special requests

Technical information

• Basic request data handled by our hosting and database providers, such as IP address, browser type and timestamps, used for security, error diagnosis and service reliability

We do not ask for payment card details, identity documents or other sensitive personal data through this website.

• To respond to enquiries and answer questions about our services
• To review, confirm, schedule and prepare for booking requests
• To contact you about a booking or an enquiry you have started
• To keep a record of the services requested or carried out for your vehicle
• To send newsletter or promotional updates where you have signed up for them
• To operate, secure, maintain and improve the website

We do not sell your information, and we do not use it for automated decision-making or profiling.

When you submit a booking request, the details you provide are stored so our team can review availability, confirm the appointment and prepare the correct treatment for your vehicle. Booking details may also be kept as a service history record, which helps us advise on future maintenance of coatings, films and finishes.

A booking submitted through the website is a request. It becomes a confirmed appointment once our team contacts you to agree the details.

We may contact you using the phone number or email address you provide, for example to confirm a booking, ask a clarifying question about your vehicle, or reply to a message. Where you request it, we may also reply through the messaging or call channels shown on the website, such as our published phone number +971 50 123 4567 or email info@vexacare.com.

Automated confirmation emails may be sent when you submit a booking request. You can ask us at any time to stop sending marketing or newsletter emails, and we will remove you from that list.

This website does not use advertising or tracking cookies. Limited browser storage is used only for essential functions, such as keeping an authorised team member signed in to the private administration area and remembering basic interface preferences.

You can clear or block browser storage through your browser settings. Doing so does not affect your ability to browse the public pages of the site.

We do not currently run third-party analytics or advertising trackers on this website. Our hosting provider may produce aggregated, non-identifying traffic and error information as part of delivering the site. If we introduce an analytics tool in future, we will update this policy before doing so.

To operate the website we rely on a small number of service providers, and information is shared with them only to the extent needed for the site to work:

• A website hosting provider that serves the pages you view
• A managed database and authentication provider that stores form submissions, booking records, website content and secure team logins
• An email delivery service used to send confirmation and notification messages related to your enquiry or booking

We do not process online payments through this website, and we do not use advertising networks or social media tracking pixels. Where you choose to contact us through an external messaging or calling app, that app's own privacy terms apply to your use of it.

Information submitted through the website is stored in a managed database protected by access rules that restrict who can read or change each type of record. Public visitors can submit a form but cannot read stored records. Access to booking, customer and message records is limited to authorised team members who sign in with their own credentials, and permissions are granted according to their role.

Data is transmitted over encrypted connections. While we take reasonable technical and organisational measures to protect your information, no method of transmission or storage can be guaranteed to be completely secure.

We keep enquiry, booking and customer records for as long as needed to provide our services, maintain a service history for your vehicle, and meet our internal record-keeping and legal obligations. Newsletter subscriptions are kept until you unsubscribe or ask us to remove your address. When information is no longer needed, it is deleted or anonymised.

We do not sell, rent or trade your personal information. We share it only:

• With the service providers described above, so that the website, database and email notifications function
• With our own team members, to the extent needed to handle your enquiry or carry out the service
• Where we are required to do so by law, or to protect our rights, property or safety and those of our customers

You may ask us to confirm what information we hold about you, correct information that is inaccurate, delete information we no longer need to keep, or stop sending you marketing messages. You may also withdraw consent you previously gave for optional communications.

To make a request, contact us at info@vexacare.com. We may need to verify your identity before acting on a request, and we will respond within a reasonable time.

Our services are intended for vehicle owners and other adults. We do not knowingly collect information from children. If you believe a child has submitted personal information through this website, please contact us and we will remove it.

The website may link to external pages, such as maps, messaging apps or social media profiles. We do not control those sites and are not responsible for their content or privacy practices. Please review the privacy policy of any external site you visit.

We may update this Privacy Policy as our services or the tools we use change. The revised version will be published on this page with a new “Last updated” date, and continued use of the website after that date means you accept the updated policy.

If you have questions about this Privacy Policy or about how your information is handled, contact VEXA CAR CARE by email at info@vexacare.com or by phone at +971 50 123 4567. We are based in Dibba Al-Fujairah, Fujairah, United Arab Emirates, and serve customers across the UAE.